Privacy Policy

This Privacy Policy explains how WhoAU collects, uses, stores, shares, and protects personal information when you use our website, mobile applications, tools, databases, and related services.

WhoAU is designed to help users find out who called them in Australia and understand information associated with phone numbers.

This Privacy Policy applies when you visit or use WhoAU, search for a phone number, create or use an account, submit a caller report, contact us, interact with our emails or notifications, or otherwise use our services.

This Privacy Policy does not limit or exclude any rights you may have under applicable law.

Depending on how you use WhoAU, we may collect account information, such as your name, email address, login details, and profile information.

We may collect contact information you provide when contacting us or making a request.

We may collect phone number-related information, including numbers searched, numbers submitted, caller reports, tags, ratings, comments, and correction requests.

We may collect information connected to a phone number, such as publicly available business details, caller category, spam or scam reports, and user-contributed feedback.

We may collect technical information, such as IP address, device type, browser type, operating system, app version, language settings, time zone, identifiers, crash logs, and diagnostic data.

We may collect usage information, such as pages viewed, searches made, features used, referral source, and interaction data.

We may collect communications with us, including emails, support messages, feedback, and complaint details.

We may collect verification information where needed to confirm your identity, authority, or relationship to a phone number.

We may collect personal information from you directly when you create an account, submit content, contact us, or use our services.

We may collect information from your device or browser through cookies, logs, analytics tools, and similar technologies.

We may collect information from public sources, such as public business listings, websites, directories, or publicly available caller information.

We may collect information from third parties, such as analytics providers, hosting providers, security providers, business listing providers, data partners, and user reports.

We may collect information from other users when they submit caller reports, ratings, comments, or number-related feedback.

We may use personal information to provide, operate, maintain, and improve WhoAU.

We may use personal information to display phone number search results, caller information, user reports, ratings, tags, and related content.

We may use personal information to help users identify unknown callers, nuisance calls, spam, scams, or business callers.

We may use personal information to create and manage user accounts.

We may use personal information to process corrections, removals, objections, privacy requests, and support enquiries.

We may use personal information to verify identity or authority where needed.

We may use personal information to moderate user-submitted content and protect the integrity of the platform.

We may use personal information to detect, prevent, and respond to spam, fraud, abuse, scraping, security threats, unlawful activity, or breaches of our Terms.

We may use personal information to analyse service performance, usage trends, and user experience.

We may use personal information to send service messages, security alerts, account notifications, or important updates.

We may use personal information to send marketing communications where permitted by law and where you have not opted out.

We may use personal information to comply with legal obligations, enforce our Terms, and protect our rights, users, and the public.

WhoAU may display information associated with phone numbers, including business information, caller categories, spam indicators, user-submitted reports, and other relevant details.

Some phone number information may relate to individuals. We take reasonable steps to ensure our handling of such information is fair, lawful, and proportionate to the purpose of helping users identify callers and avoid unwanted or harmful calls.

If you believe information displayed on WhoAU about you or your phone number is incorrect, misleading, outdated, or should not be shown, you may contact us to request a correction, update, limitation, or removal.

When you submit a caller report, rating, tag, comment, or other content, that content may be displayed publicly or used to improve search results and caller information.

You must not submit content that is false, misleading, defamatory, abusive, private, sensitive, discriminatory, threatening, or unlawful.

We may moderate, edit, anonymise, restrict, or remove user-submitted content where we consider it necessary or appropriate.

We may share personal information with service providers that help us operate WhoAU, such as hosting, cloud storage, analytics, security, communications, customer support, and technical providers.

We may share personal information with professional advisers, such as lawyers, accountants, auditors, and insurers.

We may share personal information with law enforcement, regulators, courts, government agencies, or other parties where required or permitted by law.

We may share personal information where necessary to investigate fraud, abuse, security incidents, unlawful activity, or threats.

We may share personal information with a buyer, investor, or successor if we sell, restructure, merge, transfer, or reorganise all or part of our business or assets.

We may share personal information with other parties with your consent or at your direction.

We do not sell your personal information in the ordinary sense of selling customer records to unrelated third parties.

Some of our service providers may store or process information outside Australia.

Where personal information is disclosed or processed overseas, we take reasonable steps to ensure appropriate safeguards are in place, where required by applicable law.

We may use cookies, pixels, local storage, software development kits, analytics tools, and similar technologies to operate and secure WhoAU.

We may use these technologies to remember preferences, understand how users interact with our website or app, improve features and performance, measure advertising or marketing effectiveness, and detect fraud, abuse, or unusual activity.

You can usually disable cookies through your browser settings. However, some parts of WhoAU may not work properly if cookies or similar technologies are disabled.

We may use analytics and advertising tools to understand traffic, usage, conversion, and performance.

These tools may collect technical and usage information such as device information, IP address, browser type, pages visited, interactions, and referral source.

Where required, we will seek consent or provide opt-out options for marketing communications and certain tracking technologies.

We may send you marketing communications where permitted by law.

You can unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us.

Even if you opt out of marketing communications, we may still send you service-related messages, such as account, security, legal, or support notifications.

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website, app, database, or internet transmission is completely secure.

You are responsible for keeping your account login details confidential.

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide WhoAU, maintain records, resolve disputes, comply with legal obligations, prevent abuse, and enforce our Terms.

We may retain anonymised, aggregated, or de-identified information for analytics, research, safety, and service improvement purposes.

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, misleading, or outdated.

We may need to verify your identity before responding to your request.

In some cases, we may refuse a request where permitted by law, but we will explain the reason where required.

You may contact us to request deletion, limitation, or removal of information associated with you or your phone number.

We will consider each request in light of applicable law, privacy rights, platform safety, freedom of expression, public interest, fraud prevention, record-keeping needs, and the purpose of WhoAU.

In some cases, we may correct, anonymise, restrict, or hide information rather than delete it entirely.

WhoAU is not intended for children under 16.

We do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us, please contact us.

If we become aware of a privacy breach that is likely to cause serious harm, we will take appropriate steps in accordance with applicable legal requirements, which may include notifying affected individuals and the relevant authority.

We may update this Privacy Policy from time to time by publishing a revised version on our website or app.

The updated version will take effect from the date it is published, unless stated otherwise.

We encourage you to review this Privacy Policy regularly.