Terms & Conditions

These Terms & Conditions govern your access to and use of WhoAU, including our website, mobile applications, tools, databases, content, and related services.

WhoAU provides an online service designed to help users find out who called them in Australia, identify unknown numbers, view publicly available or user-contributed caller information, and share caller-related feedback.

By using WhoAU, you agree to be bound by these Terms. If you do not agree, you must stop using WhoAU immediately.

WhoAU is an independent platform. Unless clearly stated, we are not affiliated with, endorsed by, or sponsored by any telecommunications provider, government agency, directory provider, business, or third-party caller identification service.

We may update these Terms from time to time by publishing a revised version on our website or app.

The updated Terms will take effect from the date they are published, unless stated otherwise.

We may update, suspend, remove, or change any part of WhoAU, including features, number information, search results, content, or account functionality, at any time without notice.

We do not guarantee that WhoAU will always be available, uninterrupted, secure, or error-free.

WhoAU helps users search for and understand information associated with phone numbers in Australia.

Information displayed on WhoAU may come from publicly available sources, third-party sources, business listings, user submissions, spam reports, caller feedback, technical data, or other lawful sources.

WhoAU does not guarantee that any phone number information, caller name, business identity, spam rating, report, comment, or search result is complete, accurate, current, verified, or suitable for your specific purpose.

Caller information may change over time. A phone number may be reassigned, spoofed, shared, misreported, or used by more than one person or organisation.

You should not rely solely on WhoAU when making important decisions. You are responsible for verifying caller identity before taking any action.

Some features may require you to create an account or sign in.

You must provide accurate, current, and complete information when creating an account or using WhoAU.

You are responsible for keeping your login details secure and for all activity that occurs under your account.

You must notify us promptly if you believe your account has been accessed without permission.

We may suspend or terminate your account if we reasonably believe you have breached these Terms or used WhoAU in a way that may harm other users, third parties, or our platform.

You must not use WhoAU for any unlawful, harmful, misleading, fraudulent, abusive, harassing, or defamatory purpose.

You must not submit false, inaccurate, offensive, malicious, private, or misleading information about any person, business, or phone number.

You must not impersonate another person or organisation.

You must not publish personal information about another person unless you have a lawful basis to do so.

You must not use WhoAU to stalk, harass, threaten, discriminate against, or otherwise harm another person.

You must not scrape, crawl, harvest, copy, download, or extract data from WhoAU using automated tools, bots, scripts, or similar methods without our written consent.

You must not interfere with the security, performance, operation, or integrity of WhoAU.

You must not attempt to gain unauthorised access to our systems, user accounts, databases, or third-party systems.

WhoAU may allow users to submit caller reports, comments, ratings, tags, business details, number corrections, or other content.

You are responsible for any content you submit.

By submitting content to WhoAU, you grant us a worldwide, royalty-free, non-exclusive licence to use, host, store, reproduce, modify, display, publish, moderate, and distribute that content for the purpose of operating, improving, and promoting WhoAU.

You must ensure your submitted content is truthful to the best of your knowledge, lawful, fair, and not misleading.

We may review, edit, hide, remove, or refuse to publish any user-submitted content at our discretion, including where we believe it may be inaccurate, harmful, unlawful, defamatory, private, spam, or otherwise inappropriate.

If you believe information about you, your business, or your phone number is inaccurate, outdated, misleading, or should not appear on WhoAU, you may contact us to request a correction, update, or removal.

We may ask you to provide reasonable information to verify your identity, authority, or connection to the relevant phone number.

We will consider requests in accordance with applicable laws, privacy obligations, platform safety, public interest, and the purpose of WhoAU.

We are not required to remove information that we are legally permitted to retain, display, or process, but we may choose to limit, correct, anonymise, or remove information where appropriate.

WhoAU may contain information from third parties or links to third-party websites, services, apps, advertisers, data providers, maps, analytics providers, or business listings.

Third-party content and websites are not controlled by us.

We are not responsible for third-party content, availability, accuracy, privacy practices, security, or services.

Your use of third-party websites or services is at your own risk and may be subject to separate terms and privacy policies.

WhoAU, including its design, branding, software, database structure, text, graphics, logos, icons, search tools, and other content, is owned by us or licensed to us.

You may use WhoAU only for personal, lawful, non-commercial purposes unless we agree otherwise in writing.

You must not copy, reproduce, modify, republish, reverse engineer, sell, license, distribute, or commercially exploit any part of WhoAU without our written consent.

WhoAU provides caller identification and phone number information tools for general information only.

WhoAU does not provide legal, security, financial, telecommunications, consumer protection, or professional advice.

If you are concerned about fraud, threats, scams, harassment, or safety, you should contact the relevant telecommunications provider, bank, government agency, law enforcement authority, or professional adviser.

Our collection, use, storage, and disclosure of personal information is described in our Privacy Policy.

By using WhoAU, you acknowledge that we may handle personal information in accordance with our Privacy Policy.

To the maximum extent permitted by law, WhoAU is provided on an “as is” and “as available” basis.

We do not guarantee that caller information will be accurate, complete, current, verified, or reliable.

We do not guarantee that a number will always be correctly identified, that a spam or scam rating will always be correct, or that user-submitted reports will be accurate or fair.

We do not guarantee that WhoAU will detect all scams, spam calls, nuisance calls, or spoofed calls.

We do not guarantee that WhoAU will be uninterrupted, secure, or free of errors, bugs, malware, or harmful components.

To the maximum extent permitted by law, we are not liable for any loss, damage, cost, claim, or expense arising from your use of, or inability to use, WhoAU.

We are not liable for reliance on any phone number information, caller report, rating, comment, or search result.

We are not liable for inaccurate, incomplete, outdated, misleading, or unavailable information, user-submitted content, third-party services, or unauthorised access to your account.

Nothing in these Terms limits any rights you may have under laws that cannot be excluded.

You agree to indemnify us against any loss, liability, claim, damage, cost, or expense arising from your breach of these Terms, your misuse of WhoAU, or your submission of unlawful, misleading, defamatory, private, or infringing content.

We may suspend, restrict, or terminate your access to WhoAU at any time if we reasonably believe you have breached these Terms, misused the service, created risk for others, or acted unlawfully.

You may stop using WhoAU at any time.

Clauses that by their nature should continue after termination will continue to apply, including intellectual property, disclaimers, liability limitations, indemnity, and privacy-related provisions.

These Terms are governed by the laws of Australia.

You agree that the courts of Australia have non-exclusive jurisdiction in relation to any dispute arising from or connected with these Terms or WhoAU.